Frequently asked questions

1

How to order?

  1. Find your favourite cupcakes and then fill an order form in placed in ‘Orders & Inquiries’ section & send it to us providing all of your contact details.
  2. You will receive a confirmation e-mail with all the order & payment details including a secure online payment link that you need to click on and then complete an online payment of 25% non-refundable deposit & delivery charge (if applicable).
  3. After all, you will receive a delivery confirmation by e-mail. Remaining order’s value should be paid on delivery by cash only.
2

Do you deliver?

Yes, we do. Free delivery within Reading, Calcot & Caversham. There is a £4.00 charge for deliveries within 5 miles away from Reading paid with deposit when placing an order. For deliveries reaching more than 5 miles away from Reading delivery charge is negotiated & depends on the order.

3

Can I personalise my cupcakes?

If you require specific colours of decorations or any special cupcake flavour other than those listed on our website, then please contact us. Additional charges may apply.

4

How to store the cupcakes?

Cupcakes will stay moist and tasty for a few days. We recommend that you keep them in a cool & dry place in their box or airtight container if you have one. Do not store them in the fridge or freeze because cupcakes tend to dry.

5

I have the special dietary requirements as I`m dairy / gluten intolerant. Do you have any cupcakes that would be suitable for me?

We certainly do have some cupcakes which will be suitable for you. Please visit our “Menu & Flavours” section and then click dairy / gluten-free flavours.

6

Do your products contain nuts?

Yes, some recipes do contain nuts. All the cupcakes are baked in a place that is not nut-free and therefore there might be small amounts of nuts, nuts extract or nuts oil in them. Regarding nut allergies we have some recipes that are made without nuts but all the cupcakes are made in an environment where nuts are present so we can`t guarantee that our cupcakes are 100% nut free. Only Classic Carrot, Peanut & Snickers, Gluten free Carrot, Carrots` Field, Easter Egg, Carrot`s Cemetery and Cookies and Bars Lovers cupcakes boxes contain whole nuts.

7

Cupcake size:

The mini size cupcakes are sized approx. 1,6 inch /4cm across the top and the regular size are a standard size of cupcakes approx. 2,4 inch /6cm across the top.

8

Do you have Food Hygiene Certificate?

We have been awarded 5/5 Food Hygiene score for 2016 by Environmental Health Department at Reading Borough Council.